HNTB Technical Support Representative I in Arlington, Virginia
What We're Looking For
Responsible for minimizing business downtime caused by technical problems by prioritizing all incoming requests, and documenting all details in the support ticketing system. Performs hands-on technical support, software installs, hardware imaging and support, basic network troubleshooting, and user account management. The team mission is to provide prompt, friendly, customer-focused support to minimize TOJ disruptions by following standard, repeatable processes. Works on problems of limited scope. Utilizes standard procedures or practices or receives regular guidance from others.
Primary Focus Will Include:
Perform hardware imaging and equipment deployments.
Perform software installs.
Answer incoming support phone calls from customers.
Perform basic hardware, software, network troubleshooting.
Triage, prioritize and resolve incoming incidents & service requests tickets.
Performs other duties as assigned.
Preferred Qualifications and Skills:
Experienced hands-on technical support experience
Effective verbal, written communication and problem-solving skills
Exceptional customer service, ability to interact effectively and cooperatively with employees at all levels
Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously
What You'll Need
Performs hardware imaging and equipment deployments.
Performs software installs.
Answers incoming support phone calls from customers.
Performs basic hardware, software, network troubleshooting.
Triage, prioritizes and resolves incoming incidents & service requests tickets.
Performs other duties as assigned.
- High School Diploma/GED or equivalent
For more than a century, HNTB has helped deliver infrastructure solutions that best meet the unique needs of our clients. With client relationships spanning decades, we understand infrastructure life cycles and have the perspective to solve technical challenges with clarity and imagination. We are far more than a design firm. We see and help address far-reaching issues of financing, legislation, design, construction, community outreach and ongoing operations. As employee-owners committed to the highest levels of performance, we enable clients to achieve their goals and inspiring visions.
Just like we are committed to delivering for our clients, HNTB is also committed to delivering for you by offering benefits to protect the health of you and your family, help you balance family and career, and build your savings for retirement. Learn more at https://www.myhntbtotalrewards.com/en/public/
HNTB Corporation is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
The HNTB Companies are an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law). We will provide reasonable accommodation for qualified individual with a disability where appropriate.