HNTB Veterans Jobs

nefits information: <a href="https://www.hntbtotalrewards.com/" target="_blank">HNTB Total Rewards</a></p><p>Click here to lear
n more about <a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">EOE including disability and vet</a></p>Visa sponsorship is

Job Information

HNTB Technology Support Rep III in Atlanta, Georgia

What We're Looking For

HNTB is hiring! Our Atlanta office is seeking a Technology Support Rep. III to help support end users in our Atlanta office.

Responsible for providing technical support to the business. Performs hardware, software and network troubleshooting and diagnosis for problems of diverse scope and complexity. Also performs office move technology logistics, equipment lease replacements, cost optimization and daily file server administration. The team mission is to provide prompt, friendly, customer-focused support to minimize TOJ disruptions by following standard, repeatable processes. Works independently with minimal guidance. May serve as resource to less experienced employees.

Primary Focus Will Include:

  • Diagnoses and resolves complex to advanced hardware, software and network issues. Redirects or escalates incidents and service requests as needed.

  • Identifies and anticipates related issues and advises users on appropriate action.

  • Advises on escalation requests for Technology Support Representative (TSR) I & II’s.

  • Learns new products and services. Offers advice and subject matter expertise to help peers solve more complex issues.

Preferred Qualifications and Skills:

  • Associate's, Bachelors or technical degree in Computer Science, Information Technology, Engineering, or related degree

  • 4 years of relevant experience

  • In lieu of degree, 6 years of experience in technical support or relevant experience

*IND

What You'll Need

Essential Responsibilities:

  • Responsible for providing prompt, friendly, customer-focused support to a designated office.

  • Logs all service desk calls, email requests, and in personal requests into the IT Service Management System. Responsible for updating service ticket information.

  • Diagnoses and resolves complex to advanced hardware, software and network issues. Redirects or escalates incidents and service requests as needed.

  • Identifies and anticipates related issues and advises users on appropriate action.

  • Advises on escalation requests for Technology Support Representative (TSR) I & II’s.

  • Learns new products and services. Offers advice and subject matter expertise to help peers solve more complex issues.

  • Supports local office moves by physically moving and setting up the equipment. Follows IT standard practices and procedures for moves and workstation transfers.

  • Submits technology orders to ensure local offices have the technology needed to do perform work.

  • Ensures asset management system is accurate and up to date.

  • Provides system and server support including but not limited to VoIP, call manager, network systems, file share creation, machine account maintenance, etc.

  • Participates on special projects, including but not limited to software upgrades, project pursuit support, etc.

  • Partners with the business and office to solve issues and remove barriers to productivity.

  • Creates and maintains knowledge articles. Partners with subject matter experts to understand application and documentation requirements. Organizes materials for conciseness, style, and consistent terminology.

  • Coordinates the lease replacement and returns. Follows standard procedures and product inspections to ensure equipment is returned and appropriate documentations is obtained according to contracts.

  • May mentor lower-level peers as needed.

  • Performs other duties as assigned.

Minimum Qualifications:

  • Associate's or technical degree in Computer Science, Information Technology, Engineering, or related degree

  • 4 years of relevant experience

  • In lieu of degree, 6 years of experience in technical support or relevant experience

Additional Information

Click here for benefits information: HNTB Total Rewards

Click here to learn more about EOE including disability and vet

Visa sponsorship is not available for this position.

#DG #Technology

Locations:

Atlanta, GA

.

.

.

.

.

NOTICE TO THIRD-PARTY AGENCIES:

HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.

Job Type: Regular

Full/Part Time: Full time

Job Category: Information Technology Group

ReqID: R-10044

DirectEmployers