HNTB Client Service Leader - NJ in Cherry Hill, New Jersey
Why Choose HNTB?
For more than a century, HNTB has helped deliver infrastructure solutions that best meet the unique needs of our clients. With client relationships spanning decades, we understand infrastructure life cycles and have the perspective to solve technical challenges with clarity and imagination. We are far more than a design firm. We see and help address far-reaching issues of financing, legislation, design, construction, community outreach and ongoing operations. As employee-owners committed to the highest levels of performance, we enable clients to achieve their goals and inspiring visions.
At HNTB, we’re encouraged to go beyond discovering mere solutions that will impact our very landscape. We are encouraged to ask, “What if?” Our HNTB family fosters an inventive and resourceful commitment to finding unique answers to complex problems. We believe that the act of wondering sparks creativity. We will work to foster your creativity, career and personal growth. Come join HNTB and unleash your spark of imagination.
For you, “together” can mean the chance to put together an exciting career. At HNTB “together” also means collaborating across geographies and disciplines within the firm. And “together” means that we are partners with our clients. Our goals are linked, and their success is our success. “Together” means that we are engaged in the communities we serve — we live there — and are committed to their growth and development.
The time is right to join HNTB! We are currently seeking a NJDOT Client Service Leader in our Cherry Hill, Newark or Parsippany, NJ offices.
The NJDOT client service leader (CSL) is a strategic position reporting to the office leader. Working on behalf of the office leader, this person is responsible for the firm’s overall service to NJDOT in all four phases of the business lifecycle (Plan, Win, Contract and Deliver). In addition, the CSL is also a project manager responsible for the leadership and management of a team in support of the project’s profitable delivery.
Responsible for the leadership and management of team in support of the project’s profitable operation. Responsible for proactively managing the projects technical budget (direct labor and expenses, including technical sub-consultants), schedule, technical requirements, contractual obligations, project communications and HNTB’s 4 for 4 performance: delivery of quality work, on time, on budget and to the client’s satisfaction on every project. Responsible for gross revenue of $10M-30M.
Actively manages project scope, schedule and budget. Serves as the primary client liaison to bring the schedule, budgets and scope of work to completion and to the client’s satisfaction.
Implements the firm’s project delivery plan using HNTB's Sophisticated Delivery Approach (SDA) on each project.
Develops project scope and fee quotation, and assists in the preparation of proposals and contracts.
Provides oversight and monitoring of work to less experienced project managers. Coordinates work efforts and review work performed. Schedules and manages for integration of quality management during all phases of a project.
Oversees project staffing with departments, offices and divisions.
Performs other duties as assigned.
The NJDOT client service leader (CSL) is a strategic position reporting to the office leader. Working on behalf of the office leader, this person is responsible for the firm’s overall service to NJDOT in all four phases of the business lifecycle (Plan, Win, Contract and Deliver). The CSL is chiefly responsible for discovering value for their client. To that end, the CSL is expected to develop a client-level strategic plan, have a comprehensive knowledge of the client, develop a vertical relationship system through the client organization, develop a client lifecycle plan, develop and leverage a client service team, monitor 4 for 4 service delivery, grow sales and revenue, and foster ultimate client satisfaction.
The CSL is also a project manager responsible for the leadership and management of a team in support of the project’s profitable delivery. Responsible for proactively managing the projects budget, schedule, technical requirements, contractual obligations, project communications and HNTB’s 4 for 4 performance: delivery of quality work, on time, on budget and to the client’s satisfaction on every project. In addition to serving as a Project Manager, the CSL duties include:
VALUE DISCOVERY: The CSL will drive discovery as the primary tool for growth.
Focus on discovering value as a key strategy in meeting client needs, enhancing HNTB's client relationship, and ensuring predictable growth over the long term.
Recognize client's problems and needs and identify opportunities for cross-selling HNTB's broad range of services
PROGRAM RESEARCH: The CSL will gain a comprehensive knowledge of the client's program.
Document client five-year program size, composition. variables and priorities.
Understand the client's position on alternative delivery (DB. P3 and PM/CM). Understand all potential roles for HNTB (e.g. designer. Owner’s representative. advisor)
Identify projects emerging over the next 18·24 months.
Understand funding and where it will be allocated.
Understand competitive risks and opportunities.
PLAN DEVELOPMENT: The CSL will lead development of the client-level strategic plan (C-Strat) and the client lifecycle plan (CLP) and continuously monitor their execution.
The annual C·Strat identifies performance goals for the client. a five-year look-ahead, focus areas for client service, strategies to grow client revenue, and resources/investments required.
The ongoing CLP is the client work plan for assessing, developing and enhancing HNTB's relationship with the client, as well as a tool for guiding the client service team.
The CSL will lead the client service team in developing and executing plan strategies and activities. and will continually evaluate the effectiveness of the plans.
RELATIONSHIP MANAGEMENT: The CSL will support development of relationships throughout the client organization.
Develop and sustain professional and personal relationships at all levels of the client organization.
Meet regularly with client leadership to identify current and future needs and opportunities of a strategic nature.
Work with a client service team (CST) to develop and implement an ongoing, vertically-integrated client relationship program.
TEAM MANAGEMENT: The CSL will organize, develop and lead a client service team to actively participate in meeting C-Strat goals.
Lead the CST in identifying services to meet client needs, developing solutions focused on client's success. and maximizing HNTB opportunities to add value to the client.
The client service team could consist of project managers, expertise from multiple disciplines. and others that can aid in creating value for the client.
Mentor and develop leaders within the CST.
SERVICE EXPANSION: The CSL will emphasize expansion of HNTB services as a key strategy in meeting client needs and enhancing HNTB's client relationship over the long term.
Deliver expertise required to win new business from wherever in the HNTB organization is most appropriate and effective, including all of the HNTB services.
Coordinate opportunities in all manner of delivery (e.g. traditional, alternative delivery, PM/CM). Coordinate closely with Contractor CSLs.
On behalf of the office leader, coordinate efforts associated with winning new business, including pre-selling, proposals, presentations. debriefings, negotiating and contracting. The person may serve as pursuit champion on individual pursuits.
CLIENT SATISFACTION: The CSL will monitor the client's satisfaction as part of 4for4 delivery and ongoing discovery of the client's needs.
Communicate client expectations and HNTB expectations to project contracting and delivery teams.
Perform/coordinate client audits and develop/implement actions to address issues uncovered in the client audit.
Continually focus on making it easy for the client to do business with HNTB.
Bachelor's Degree in Engineering
16 years relevant experience
6 years project management experience
General Work Conditions
Combination Office and Field Environment: Most work is performed in an office environment in which there is only minimal exposure to potentially unpleasant working conditions. Incumbent must have the ability to stand and sit frequently and reach horizontally as well as vertically for overhead use. Work may infrequently be performed at client’s job site, construction trailer, and in the field. Work may sometimes require working in inclement weather, working in a construction site, being exposed to heavy construction equipment and doing extensive walking. Adherence to applicable safety protocol is required.
HNTB Corporation is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
The HNTB Companies are an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law). We will provide reasonable accommodation for qualified individual with a disability where appropriate.
HNTB Job Title Sr Project Manager - Engineering
Position Type Regular Full-Time
Category Business Operations