HNTB Business Analyst II - Performance Management in Washington, District Of Columbia

Why Choose HNTB?

For more than a century, HNTB has helped deliver infrastructure solutions that best meet the unique needs of our clients. With client relationships spanning decades, we understand infrastructure life cycles and have the perspective to solve technical challenges with clarity and imagination. We are far more than a design firm. We see and help address far-reaching issues of financing, legislation, design, construction, community outreach and ongoing operations. As employee-owners committed to the highest levels of performance, we enable clients to achieve their goals and inspiring visions.

At HNTB, we’re encouraged to go beyond discovering mere solutions that will impact our very landscape. We are encouraged to ask, “What if?” Our HNTB family fosters an inventive and resourceful commitment to finding unique answers to complex problems. We believe that the act of wondering sparks creativity. We will work to foster your creativity, career and personal growth. Come join HNTB and unleash your spark of imagination.

For you, “together” can mean the chance to put together an exciting career. At HNTB “together” also means collaborating across geographies and disciplines within the firm. And “together” means that we are partners with our clients. Our goals are linked, and their success is our success. “Together” means that we are engaged in the communities we serve — we live there — and are committed to their growth and development.


The time is right to join HNTB Corporation! HNTB is currently seeking a Business Analyst - Performance Management in our Washington, D.C. office.

This position is an excellent opportunity to join our multi-disciplined team co-located with a major transit agency in Washington, DC. The overall objective of this position is to contribute to the agency’s success through quality improvement initiatives and action plans to ensure safety, reliability, and customer satisfaction.

Job Summary

Sets up, modifies and customizes systems to meet project needs, business procedures, workflows, change approvals, and client and HNTB needs. Builds workflow and reporting into system when possible. Communicates to project teams and clients. Trains others on the system including the development of training documents. Uses a variety of software and fully understands and leverages the functionality of each. Generally works on lower complexity projects and/or assists on higher complexity projects. Provides basic level of business analysis support.

Essential Responsibility

  • Documents results of discussions regarding project requirements and procedures. Drafts project procedures based on discussions, documented requirements, and contractual documents.

  • Builds workflow diagrams to support modeling of business processes and development of procedures.

  • Drafts project procedures based on input from project team and other Business Analysts.

  • Develops training documents. Provides training to project staff.

  • May act in system administrator role on projects of low to moderate complexity.

  • Supports more experienced Business Analysts in all functions and responsibilities.

  • Performs other duties as assigned.

Additional Responsibilities

The successful candidate will be responsible for the following:

  • Design, establish, collect, and analyze performance metrics.

  • Translates quality assurance, and compliance activities into quantifiable metrics.

  • Communicates metrics with simple to understand graphics, charts, tables, and spreadsheets.

  • Offer strategic advice to Client’s Senior Management.

  • Analyze data and information to promote performance measures, develop standards, and evaluate systems and processes.

  • Travel to various agency locations within the Washington, DC metropolitan area.

Basic Qualification

Bachelor's degree in Engineering, Architecture, Construction Management, Information Technology or Business

2 years related experience

In lieu of education, 6 years IT business process analysis and/or project controls experience

Preferred Qualification/Skills

The ideal candidate is someone who:

  • Has the ability to proactively assess quality, safety, and reliability issues.

  • Works well in a balanced work environment with a mix of team-based assignments with internal departments and external agencies, as well as can work independently.

  • Listens to understand and asks clarifying questions.

  • Takes personal accountability for results by scheduling work assignments, assessing the level of effort required, then delivering on time.

  • Manages multiple priorities, and deliverables simultaneously through planning and preparation.

  • Facilitates the continuous improvement of work processes.

  • Can convey technical information clearly and concisely to various audiences.

General Work Conditions

Office Environment: Work is generally performed in an office environment in which there is only minimal exposure to potentially unpleasant working conditions. Incumbent must have the ability to stand and sit frequently, and reach horizontally as well as vertically for overhead use.

HNTB Corporation is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

The HNTB Companies are an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law). We will provide reasonable accommodation for qualified individual with a disability where appropriate.

HNTB Job Title Business Analyst II

Position Type Regular Full-Time

Category Business Operations