HNTB Business Process Director in Washington, District Of Columbia

Why Choose HNTB?

For more than a century, HNTB has helped deliver infrastructure solutions that best meet the unique needs of our clients. With client relationships spanning decades, we understand infrastructure life cycles and have the perspective to solve technical challenges with clarity and imagination. We are far more than a design firm. We see and help address far-reaching issues of financing, legislation, design, construction, community outreach and ongoing operations. As employee-owners committed to the highest levels of performance, we enable clients to achieve their goals and inspiring visions.

At HNTB, we’re encouraged to go beyond discovering mere solutions that will impact our very landscape. We are encouraged to ask, “What if?” Our HNTB family fosters an inventive and resourceful commitment to finding unique answers to complex problems. We believe that the act of wondering sparks creativity. We will work to foster your creativity, career and personal growth. Come join HNTB and unleash your spark of imagination.

For you, “together” can mean the chance to put together an exciting career. At HNTB “together” also means collaborating across geographies and disciplines within the firm. And “together” means that we are partners with our clients. Our goals are linked, and their success is our success. “Together” means that we are engaged in the communities we serve — we live there — and are committed to their growth and development.


The time is right to join HNTB Corporation! HNTB is currently seeking a Business Process Director in our Washington, D.C. office.

Job Summary

Leads process improvement initiatives for large-scale, complex business processes. Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements that are delivered on-time and on-budget. Working with cross-functional teams, drives a culture of continuous process improvement.

Essential Responsibility

  • Provides leadership and expertise to the organization on process improvement efforts, as well as serving as an advisor to less experienced members of the team.

  • Manages all phases of process improvement initiatives for large scale, complex business processes.

  • Designs and drives the use of consistent techniques and tools for all phases of process improvement efforts including: discovery, definition, design, testing, implementation and monitoring. Ensures documentation is available for audit.

  • Facilitates various workshops, involving cross-functional teams, required to define, measure, analyze and improve processes. Teams may include members at all levels of the firm.

  • Performs root cause analysis on complex processes, making recommendations for improvement.

  • Ensures that improvement efforts are managed in a disciplined and structured fashion and that all efforts align with the firm’s objectives.

  • Manages process improvement projects ensuring goals are achieved on time, on budget and within scope. Communicates and executes change management initiatives at all levels of the firm.

  • Acts as a mentor and coach to business stakeholders by providing training and guidance on business process improvement activities.

  • Analyzes data for trends and recommend possible improvements and solutions.

  • Performs other duties as assigned.

Basic Qualification

Bachelor's degree in Business or relevant field

15 years relevant experience

Preferred Qualification/Skills

  • Master's degree in Business or relevant field

  • 10 years project management experience including managing concurrent deadlines and multiple priorities

  • 7 years experience with large organizational transformation initiatives, including process analysis and process design/redesign

5 years management experience, including coaching, mentoring, training skills and change management

  • Builds open, trustworthy relationships and communicates effectively at all levels

  • Excellent facilitation and communication skills

  • Quantitative, analytical and problem solving skills

  • Consensus building skills

  • Experience in performing process, team and business assessments

General Work Conditions

Office Environment: Work is generally performed in an office environment in which there is only minimal exposure to potentially unpleasant working conditions. Incumbent must have the ability to stand and sit frequently, and reach horizontally as well as vertically for overhead use.

HNTB Corporation is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

The HNTB Companies are an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law). We will provide reasonable accommodation for qualified individual with a disability where appropriate. “EEO is the Law” Poster “EEO is the Law” Poster Supplement HNTB Job Title Business Process Director

Position Type Regular Full-Time

Category Transit and Rail